General

1. Will the DVDs play in every DVD player?
2. What if I'm not satisfied with my purchase?
3. How quickly will you ship my order?
4. Who do you ship with?
5. I received a faulty DVD - what next?
6. Can I use the DVDs for group teaching or share them around?

Guitar/Bass

1. Which level is right for me - should I get the Beginners, Song Learner or the Intermediate DVDs?

Keyboards

1. Which level is right for me - should I get the Beginners or the Intermediate DVDs?
2. I only have a piano. Is that OK?
3. Do I need to learn to read music?
4. Are the Intermediate DVDs available as separate volumes?
5. Why are the Beginners DVDs more expensive?
6. Are the Song Learners available on DVD?

Drums

1. Which level is right for me - should I get the Beginners or the Intermediate DVDs?
2. Are the exercises from the work-out CD available on the DVDs?
3. Are the Intermediate DVDs available as separate volumes?

Singing

1. Which level is right for me?
2. I’m confused about the warm up CDs. Can you give me some more information?

General

1. Will the DVDs play in every DVD player?

   Yes. They are coded Region 0 which means that they will play all over the world.

2. What if I'm not satisfied with my purchase?

   With the Musicademy branded CDs and DVDs we offer a money back guarantee if the product has failed to be the best guitar/vocals/keyboard/bass/drums worship teaching DVD you have ever used. To qualify for this you will need to return the item in pristine condition within two weeks (three weeks for international orders) of your initial order together with an explanation of why you are returning it.

   Please note that we are able to tell if DVDs have been copied. In this instance your guarantee will be invalid.

   Returns should be made to the Musciademy head office. Please email us before returning items.

3. How quickly will you ship my order?

   We aim to process and despatch your order immediately. Orders are normally shipped within 24 hours of receipt. If your order is delayed because items are temporarily out of stock, we will e-mail you to let you know. If you have pre-ordered an item, it will be sent to you on the release date. Please bear this in mind if you are ordering other items at the same time, as we do not ship part orders. If you wish to receive the in-stock items straight away, please put them on a separate order.

4. Who do you ship with?

   In the US and Canada your order will be sent via USPS or Fedex Ground from our warehouse in Texas. In the UK it will sent via Royal Mail. We ship to other countries using UK Royal Mail.

   Whilst Musicademy Records Ltd has no legal responsibility for items lost or damaged in the post in the rare cases this has ocurred to date, we have always replaced the item without question.

   If you have any queries then please do not hesitate to contact us
   (T: +44 (0) 1923 282878 info@musicademy.com)

5. I received a faulty DVD - what next?

   Items must be returned to the Musicademy head office within 7 days of receiving the initial delivery. Return the item in its original packaging together with your name and address details and we will replace it by return.

6. Can I use the DVDs for group teaching or share them around?

   The Musicademy DVDs are sold for individual use only. It is illegal to copy them, loan them out (even in a non commercial setting) or to use them in a group teaching situation. As a small company we are keen to continue to invest in creating new products – we can only do that if we maintain a steady income stream from sales. Therefore if you would like to use the DVDs for anything other than your own individual learning, please apply for a low cost license from Musicademy.

Guitar/Bass

1. Which level is right for me - should I get the Beginners, Song Learner or the Intermediate DVDs?

   Beginners – this series is suitable for complete beginners and will take you to a stage where you can play confidently in a house group or small church setting. For existing players, volumes 2 and 3 are great for those who know a few basic chords and some strumming patterns but don’t yet play “power” chords, slash chords or chords further up the neck. Volume 3 also includes a complete guide to effective finger picking.

   The Song Learner Series is designed for players who are working their way through the Beginners DVDs or who want to learn chords, strumming patterns and finger picking for a wider range of worship songs. They are a great way of expanding your repertoire and getting you a bit more experienced as a player before you move onto the Intermediate DVDs.

   Intermediate - for existing acoustic or electric players who are comfortable with basic chords, bar chords and able to play along in time with most worship songs. You do not need to know how to read music or have any prior knowledge of music theory or electric guitar techniques to access this series. This is all covered in an easily accessible style in all three volumes. This DVD will help those who have reached a threshold in their playing and what to develop new techniques as well as learning to play by ear.

   If you are unsure of whether you are at intermediate level yet, we would suggest you start with Beginners volume 2 or 3. We’ll also be happy to swap your DVDs after purchase if you feel that you have selected the wrong level.

Keyboards

1. Which level is right for me - should I get the Beginners or the Intermediate DVDs?

   Intermediate - for existing piano or keyboard players either classically trained and wanting to move to more contemporary styles or already confident with worship playing but keen to extend their technique.

   If you are unsure of whether you are at intermediate level yet, we would suggest you start with Beginners volume 2 or 3. We’ll also be happy to swap your DVDs after purchase if you feel that you have selected the wrong level.

   People who already play a bit of piano but aren’t really that confident (maybe a rusty grade 5 player but thinking they would like intermediate) may be best to start off with the first Intermediate lesson where chords based playing is explained in detail. This is available either on the Intermediate DVD box set or as online downloads. Then go back to Beginners vols 3 and 4 DVDs before progressing to the rest of the Intermediate course.

2. I only have a piano. Is that OK?

   Yes, its fine to use these DVDs with a piano. Although a DVD player and a TV might help too : )

3. Do I need to learn to read music?

   No, our approach is chords-based which means that all you need to read is a simple “guitar” chord chart. And you can download these free of charge in our members section.

4. Are the Intermediate DVDs available as separate volumes?

   No. We have very little demand for them as individual volumes at intermediate level so have only made them available as a bundled box set.

5. Why are the Beginners DVDs more expensive?

   There are four DVDs in the Beginners set but only three in the Intermediate.

6. Are the Song Learners available on DVD?

   The Keyboard Song Learners are currently only available as online downloads.

Drums

1. Which level is right for me - should I get the Beginners or the Intermediate DVDs?

   The Beginner Drum DVDs are for total beginners, however people who want to go through the basics of good technique would do well to start here. You can jump in at Beginner 2 or 3, or if you already play fairly confidently go straight for the intermediate course.

2. Are the exercises from the work-out CD available on the DVDs?

   One of the exercise sets is contained on the intermediate DVDs but not the others. Remember as well that the CD is an audio product. If you want to see video versions of the work-outs you can download them from our store.

3. Are the Intermediate DVDs available as separate volumes?

   No. We have very little demand for them as individual volumes at intermediate level so have only made them available as a bundled box set.

Singing

1. Which level is right for me?

   Even if you have previously had singing lessons we would recommend that you start with level 1. Different teachers use varying techniques and you will find plenty of learning even at the more basic level.

   More experienced singers will go through the DVDs more quickly but there is plenty of challenging material on the later volumes to give you plenty to work on.

   We would always recommend that people new to singing lessons first purchase The Essential Musicademy Vocals Warm-Up CD which is a set of relatively gentle exercises to warm up your voice, develop your ear, pitch, tuning, power and range.

   For more experienced singers we would recommend the Vocals Workout CD. Here your range will be more significantly stretched. Inexperienced singers do sometimes struggle with the complexity of exercises on this CD.

   Sing Happy is perfect for people looking for a more classical approach and it is very “musical theatre” in style. Its also led and sung by a man so men often like to try this CD. The other CDs are fine for men’s ranges but are led and sung by women.

2. I’m confused about the warm up CDs. Can you give me some more information?

   The Essential Musicademy Vocals Warm-Up CD and downloads contains many of the same exercises that are on the worship DVDs. Many people like to have the exercises available on CD so that they can play in a CD player, in the car or at church before a worship rehearsal. You can also rip the DVD to MP3 to put onto your MP3 player.

   You will find plenty of warm up exercises on the DVDs but they are in several locations – with the CD you have a full track listing at your fingertips and can even select a custom made warm up.